Post by account_disabled on Apr 30, 2024 10:54:31 GMT
Turn Black Friday shoppers into year-round customers If you managed to acquire some new customers during Black Friday, it is important to work to ensure that this relationship lasts throughout the year. Therefore, plan strategies to nurture your new contacts. You can contact them again to thank them for the purchase and offer a gift or a coupon for a new purchase. Another alternative for post-Black Friday is cross-selling and upselling. Cross-selling is when you present a product that is complementary to the one the customer purchased. For example, he bought a cell phone, you can offer a headset or a portable charger. Meanwhile, upselling is a strategy that consists of offering an improved version of the product that had previously been purchased. T
ChatGuru To make it easier to provide great service to your customers – during Black Friday and throughout the rest of the year – ChatGuru helps you develop and manage a chatbot tailored to your needs. With our technology, your company will be able to offer personalized and humanized support. Furthermore, all information collected through interactions with customers is taken to a system that allows Architectural Services Email List the extraction of periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring. When analyzed, these materials can even lead to the identification of the most frequent calls and what causes the lead to convert more, among other insights that will lead to the improvement of the user experience.
Contact our team and learn more about ChatGuru! Decrease in response time Increasingly demanding, consumers don't want to waste time and expect a quick response. Different research shows that reducing turnaround time is essential to increase the chances of purchases being made. On Black Friday, this is especially true. A Velocify survey reveals that speaking to a lead in the first minute after contact can increase the chance of conversion by almost 400%. The CX Trends 2021 report reveals how long they are willing to wait. The number of consumers who want to be served within 10 minutes rose from 35% in 2020 to 53% in 2021, when they get in touch through messaging apps. See the graph below: pasted image 0 ChatGuru source: CX Trends 2021 On a Black Friday day, when customers are reached by a multitude of offers, delaying in responding can easily lead to a loss of a sale.
ChatGuru To make it easier to provide great service to your customers – during Black Friday and throughout the rest of the year – ChatGuru helps you develop and manage a chatbot tailored to your needs. With our technology, your company will be able to offer personalized and humanized support. Furthermore, all information collected through interactions with customers is taken to a system that allows Architectural Services Email List the extraction of periodic and fully customizable reports. You can choose to receive data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring. When analyzed, these materials can even lead to the identification of the most frequent calls and what causes the lead to convert more, among other insights that will lead to the improvement of the user experience.
Contact our team and learn more about ChatGuru! Decrease in response time Increasingly demanding, consumers don't want to waste time and expect a quick response. Different research shows that reducing turnaround time is essential to increase the chances of purchases being made. On Black Friday, this is especially true. A Velocify survey reveals that speaking to a lead in the first minute after contact can increase the chance of conversion by almost 400%. The CX Trends 2021 report reveals how long they are willing to wait. The number of consumers who want to be served within 10 minutes rose from 35% in 2020 to 53% in 2021, when they get in touch through messaging apps. See the graph below: pasted image 0 ChatGuru source: CX Trends 2021 On a Black Friday day, when customers are reached by a multitude of offers, delaying in responding can easily lead to a loss of a sale.
